Terms & Conditions
1. About the clinic
AM Osteopathy provides osteopathic assessment and treatment delivered by Adam Mackintosh, a registered osteopath, in accordance with professional and regulatory standards.
Clinic name: AM Osteopathy
Practitioner: Adam Mackintosh
Location: Church Farm, St Briavels, GL15 6QE
Osteopathy is a hands-on healthcare approach aimed at supporting the body’s structure and function. Treatment is tailored to each individual and may involve physical touch.
2. Appointments & treatment
Appointments are offered by prior booking. Session lengths may vary between approximately 30–40 minutes, depending on individual needs and the nature of the treatment provided. Osteopathic treatment plans are individualised. While many patients experience improvement, outcomes cannot be guaranteed and responses to treatment vary from person to person. You are free to ask questions at any point and may pause or stop treatment at any time.
3. Clothing for assessment and treatment
Commonly, you will be asked to dress down to your undergarments, particularly during an initial session, to allow for an accurate assessment. Where possible, it is helpful to wear loose-fitting or stretchy clothing and avoid thick material such as denim, which is hard to work with. Any request to remove clothing will be explained, and you are encouraged to discuss your comfort or preferences at any time.
4. Post-treatment soreness
Following osteopathic treatment, some patients may experience mild to moderate soreness, stiffness, fatigue, or a temporary flare-up of their symptoms. Care is taken to minimise the likelihood of this occurring, but these can be normal responses to hands-on treatment and usually settle within 24–72 hours. Patients are encouraged to follow any aftercare advice provided during their appointment. If symptoms persist, worsen significantly, or feel unusual, you should contact the clinic or seek appropriate medical advice.
5. Case history & medical information
A full medical history will be taken prior to, or during, your first appointment and updated as needed throughout your care. This includes information about your current symptoms, past and present medical conditions, medications, injuries, surgeries, lifestyle factors, and any other relevant health information. It is essential that all information is provided fully and honestly, to the best of your knowledge, as osteopathic assessment and treatment decisions rely on this information. AM Osteopathy cannot be held responsible for issues arising from incomplete, inaccurate, or withheld information.
6. Consent to treatment
By attending an appointment, you consent to osteopathic assessment and treatment. Consent is ongoing and may be withdrawn at any time during a session.
7. Fees & pricing
Session fees are as advertised at the time of booking or displayed on the clinic website. Fees are reviewed periodically and may be adjusted to reflect changes in operating costs, inflation, or local market rates. Any changes to pricing will be communicated in advance. Payment is due on the day of treatment unless otherwise agreed.
8. Cancellations, missed appointments and lateness
Please provide at least 24 hours’ notice if you need to cancel or rearrange your appointment. You can do this by following the link in the booking confirmation email or by contacting me directly. Appointments cancelled with less than 24 hours’ notice, or missed appointments, will be charged at the full appointment fee. If you arrive late, your appointment will still finish at the originally booked time. If you arrive too late for the appointment to be carried out safely, it may be necessary to rearrange the appointment. In this situation, the full appointment fee will still be payable.
9. Use of transcription technology
AM Osteopathy uses Heidi Health, an AI-assisted transcription tool, to support clinical record keeping. With your permission, Heidi transcribes relevant parts of the consultation in real time to assist in creating clinical notes. Audio recordings of consultations are not retained by Heidi. The resulting transcript and notes may be temporarily processed or stored within Heidi in accordance with the practice's retention settings. I review the generated information and remain responsible for the accuracy of the clinical record. A notice is displayed in the clinic to inform patients when ambient transcription is in use. You can ask me not to use this technology at any time, and choosing not to use it will not affect your care.
10. Confidentiality & data protection
All patient information and clinical records are treated as confidential and stored securely in accordance with UK data protection laws. Clinical records are retained for a minimum of eight years after your last appointment, or, if you are under 18, until your 25th birthday, in line with professional guidance. Information will only be shared with your consent, where clinically necessary, or where required by law.
11. Professional boundaries & chaperones
Patients may request a chaperone at any time. The practitioner also reserves the right to pause or terminate treatment if professional boundaries are not respected.
12. Complaints procedure
AM Osteopathy aims to provide a high standard of care. If you have any concerns, you are encouraged to raise them directly with Adam Mackintosh in the first instance so they can be addressed promptly. If concerns cannot be resolved, you may escalate the matter to the General Osteopathic Council, the statutory regulator for osteopaths in the UK, including via their “raise a concern” process.
13. Limitation of liability
Treatment is provided with reasonable skill and care in accordance with professional standards. AM Osteopathy cannot accept liability for outcomes beyond its reasonable control or for issues arising from incomplete or inaccurate patient information.
14. Acceptance of terms
By booking and attending an appointment, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Last updated: March 2026